Shipping policy

At My Custom Undies (owned and operated by MIREVOUX LLC), we pride ourselves on providing high-quality, custom-made products. Because every item is made-to-order specifically for you, our shipping process includes both production (handling) time and transit time.

Please review our delivery policies below to understand when you can expect your order.

1. Order Processing & Delivery Timeframes

Our delivery process is broken down into Handling Time (Production) and Transit Time (Shipping). All timeframes are calculated in business days (Monday – Friday, excluding public holidays).

• Order Cut-Off Time: 05:00 PM MT (Mountain Time)
• Orders placed before 05:00 PM MT on a business day will begin processing the same day.
• Orders placed after 05:00 PM MT, or on weekends/holidays, will begin processing on the next business day.
• Handling Time (Production): 1 – 4 business days
• This is the time it takes for our facilities to print, cut, sew, and package your custom items.
• Transit Time (Shipping):
• United States: 4 – 10 business days
• International: 4 – 15 business days
• Estimated Total Delivery Time (Handling + Transit):
• USA Orders: 5 – 14 business days
• International Orders: 5 – 19 business days

2. Shipping Costs

Shipping costs are calculated based on your order total. All prices are listed and charged in USD.

• Standard Shipping: A flat rate of $5.99 applies to all orders under $100.
• Free Shipping: We offer Free Standard Shipping for all orders of $100 or more.

3. Shipping Carriers & Delivery Origins

To ensure the fastest delivery, we ship orders from a distributed network of fulfillment centers. Depending on product availability and your delivery address, your order may be fulfilled and shipped from our U.S. fulfillment centers or from our international fulfillment partners.

We partner with reliable shipping carriers to ensure your order arrives safely:

• US Orders: USPS, DHL US, DHL Parcel
• International Orders: Australia Post, Canada Post, DHL Express UK, Yun Express, Yanwen

4. Order Tracking

Once your order has completed production and is handed over to the carrier, you will receive a Shipping Confirmation email containing your tracking number and carrier details.

You can track your package's progress 24/7 directly on our tracking page at:

https://mycustomundies.com/pages/track-your-order

Please note: It may take 24-48 hours for the tracking information to update in the carrier's system after you receive your shipping confirmation email.

5. Address Changes & Incorrect Addresses

• If you need to change your shipping address, please contact us at support@mycustomundies.com within 12 hours of placing your order. Once the order has entered the production and shipping process, we cannot modify the destination.
• Customers are responsible for providing the correct shipping address. We are not responsible for packages delivered to an incorrect address provided by the buyer.

6. Contact Us

If you have any questions regarding your shipment, please contact our support team:

• Support Email: support@mycustomundies.com
• Business Hours: Monday – Friday, 9:00 AM – 5:00 PM MT
• Business Address: 1500 N GRANT ST, STE N, Denver, CO, 80203, US (Please note: This address is for administrative purposes only; no retail or fulfillment services are available at this location).