Custom Face Products
Questions about custom face boxers, panties, and thongs.
Customer support
Contact My Custom Undies
Need help with a custom underwear order? Our team supports questions about personalized boxers, panties, thongs, design uploads, order details, shipping, and customer service.
Order assistanceDesign uploadsUS shippingProduct questions
Send us a message
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Tell Us How We Can Help
What we can help with
Choose The Right Support Topic
Our team can help with personalized products, order details, production, shipping, sizing, billing, and checkout.
Name Designs
Help with names, nicknames, phrases, and spelling.
Photo Uploads
Image quality and personalization details.
Order Status
Production progress and order updates.
US Shipping
Delivery questions and shipping updates.
Sizing & Products
Fit guidance and product information.
Billing & Checkout
Payment, billing, and checkout support for your custom order.
Need to change an order?
Contact support now
Because every product is made to order, contact us as soon as possible to update a photo, name, text, size, or shipping address before production begins.
Order support
Help Us Find Your Order Faster
Include the order number, checkout email address, product type, customization type, and a clear description of the issue. These details help our team respond with accurate information.
Open Support Form →Support Request ChecklistReady to send
01Order numberExample: MCU-12345
02Checkout email addressThe email used when placing the order
03Product and customization typeBoxers, panties, or thongs · Face, name, nickname, or text
04Clear issue descriptionTell us what happened and what you need
More complete details help our team review your request efficiently.
Before you submit
Quick Support Guides
Review the most useful information for custom designs and shipping questions.
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Use A Clear, Visible Face Photo
A clearer source image helps create a cleaner custom face print. Choose a photo where the face is easy to identify.
Face is clearly visibleNo heavy shadowsAvoid sunglassesUse adequate resolution
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Check Every Letter Before Ordering
Personalized names, nicknames, and phrases are printed from the information supplied by the customer.
Confirm the spellingReview capitalizationCheck the nicknameRead the phrase again
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Shipping Depends On Order Details
Timing can vary by product type, personalization details, production status, and delivery location in the United States.
Include your order numberConfirm the shipping addressCheck the production statusContact support for updates
Business information
My Custom Undies Is Operated By MIREVOUX LLC
Our customer support team is available during the listed Mountain Time business hours.
Legal business nameMIREVOUX LLC
Business address1500 N Grant St Sten Denver, CO 80203, United States
Business hoursMonday–Friday
9:00 AM–5:00 PM Mountain Time
9:00 AM–5:00 PM Mountain Time
Still Need Help?
Email us with your order number and a short description of your request.